Refund Policy
Purple Carrot Refund Policy
At Purple Carrot, we take pride in providing high-quality, stylish apparel that reflects individuality and family values. To maintain the integrity of our products and ensure customer satisfaction, we have established the following refund policy:
Refund Eligibility
We only offer refunds under the following conditions:
- The product is unopened, unworn, and in its original packaging with all tags attached.
- The item is defective, damaged upon arrival, or incorrect due to an error on our part.
Non-Returnable Items
- Opened or worn items cannot be returned for a refund due to hygiene and quality control reasons.
- Items purchased on sale or as part of a promotional bundle are final sale and cannot be refunded.
- Customized or personalized products are non-refundable unless defective.
How to Request a Refund
- Contact our Customer Support Team using our integrated message app within the site within 7 days of receiving your order.
- Provide your order number, clear photos of the product (if damaged), and a brief explanation of the issue.
- If approved, you will receive further instructions on how to return the item (if required).
Refund Processing
- Once your refund is approved, it will be processed within 5-7 business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Need Help?
For any questions regarding our refund policy, feel free to contact us by messaging us on instagram @purplecarrotbrand. We appreciate your support and understanding as we continue to provide quality apparel with a focus on uniqueness, family, and style.